This video looks at the traits of top negotiators as defined by hundreds of professional negotiators interviewed for the creation of this course...

Great negotiators play well with others. This video examines how social skills can be manifested in a negotiation...

This video contains additional questions that should be researched for answers prior to any negotiation...

A key to preparing for a negotiation is being able to define the boundaries of the negotiation and knowing the must haves‚ and the things you're prepared to concede...

In a negotiation it's vitally important to take responsibility for how we present ourselves. This includes body language, how we sound, our content meaning and what we say...

The ideal end to a negotiation is when everyone is comfortable with the deal struck. But this is also when it can get tricky...

Understanding your emotions and knowing what might trigger them is key when it comes to dealing with feelings and keeping a negotiation productive when it gets challenging...

As part of preparing to negotiate, knowing your opposition is key. Understanding their temperaments, predilections, and cultural perspectives will stand you in excellent stead...

A key to successful negotiations is being as prepared as possible about your subject. The more knowledge you have about what you're negotiating, the more tools you'll have at your disposal to win...

Listening builds rapport and a key advantage of rapport is trust...

Marketplace' in a negotiation means a set of trading conditions or the business environment where the negotiation is taking place and that a good negotiator needs to be familiar with...

Face-to-face negotiations are nearly always better than phone negotiations, but sometimes they can't be avoided. This video explains what to do when you have to negotiate over the phone...

Email negotiations should ideally be avoided, but if you do need to use email, here are some key things to stick to...

Buck passing is a tactic where a tough negotiation is avoided by the opposite party stating they can't make the decision because some third party has to sign off on it. This video looks at how to deal with it...

Psychologists refer to a phenomenon called reciprocity. In negotiations, we call it concession trading.

Good Cop/Bad Cop is an oldie but a goodie as they say. Two negotiators, one nice, one aggressive. Here's what to do...

This video contains two final, but useful points about tactics.

Once a deal is done, in principle it's tempting for people to relax, lower their guard, stop paying attention and assume it's a straight path to signing a final document. But is it?

The surprise/surprise is a last minute change in tactic designed to throw the other party in the negotiation.

The blitz is when the other side use time as a way of rushing to close a negotiation. This video explores how to deal with it.

This video is full of tips to help you become a successful negotiator...

Start strengthening your negotiation skills by doing something consciously every day.