Effective Listening Training Course

Effective Listening Training Course

Effective listening is more than just hearing words; it’s about truly understanding and engaging with the speaker. This course will teach you active listening techniques that improve communication and build stronger relationships. You’ll learn to listen with empathy, ask insightful questions, and provide meaningful feedback. Elevate your interactions by mastering the art of listening and see how it transforms your personal and professional relationships.

Effective Listening Training Course
  • Effective Listening Overview

    Effective listening is the ability to actively understand information provided by the speaker, and much more as well.

  • Empathetic Listening

    The highest form of listening we can obtain is being able to listen with empathy.

  • Body Language & Presence

    When you're mindful with your body language, you can maintain your own focus and maintain others focus on you.

  • Breathe - Effective Listening

    The quickest way to re-center yourself and maintain focus is with organised, rational breathing, or what's known as the square breath.

  • Don't Fake It

    If you pretend to focus, what you're focusing on is the pretending, not on the person you're listening to.

  • Non-Verbal Messages

    You need to be sensitive to the non-verbal message you're sending with the shape, position, orientation and arrangement of your whole body and limbs.

  • Repeat & Rephrase

    Another way to stay focused is to use the technique of repeating or rephrasing what we heard the other person say, before we speak.

  • Show Your Mood

    Stay focused by staying open and transparent. Rather than fake interest, show your authentic mood.

  • Staying Focused

    It may sound ridiculously simple, but often the reason we fail to reach an outcome is because our focus has wavered.

  • Closed Questions

    Closed ended questions are designed to get very specific information from the other person.

  • Open Questions

    Open questions are designed to draw out someone's opinions, feelings, and knowledge

  • Probing & Clarifying

    Probing and clarifying questions are designed to give us more information on a topic we've already been discussing.

  • Summary Questions

    Summary questions can be a great way to honestly check that you get what the other person is telling you.

  • The Great Question

    To effectively listen, we need to be willing to stop talking, draw out the other person's point of view, and really listen to what they have to say.

  • During Conference Calls

    On a conference call participants can't see you, and you can't see them. It can be very tempting to multitask.

  • Face To Face

    Here are some common sense listening tools that can be applied during face-to-face communication.

  • Face To Face - Meetings

    The same common sense listening tools that can be applied to individual face-to-face communication, also apply to group face-to-face meetings.

  • Over Telepresence

    This film looks at some challenges to overcome when it comes to listening over telepresence.

  • Over The Phone

    Over the phone, we can't see or be seen, but listeners can hear when you lose focus.

  • Actions - Effective Listening

    Phil Daniels a professor of psychology is credited with devising a process called start-stop-keep that asks some valuable questions.

  • Effective Listening: Course Notes

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