Our internal voice is not always our most objective critic or biggest fan. Sometimes it tells us we are better than we are; more often, it tells us that we are worse...

Self regard is how you feel about yourself and more specifically how confident you feel in your role...

How can you make decisions on behalf of someone you don't know very well? That's why it's so important to know yourself. Sara provides an exercise to help you to achieve just that...

Self awareness is about your ability to recognise and understand why certain situations, people and tasks create positive and negative emotions within us...

Independence is the ability to be self-reliant and self-directed in your thinking and actions; to be free of emotional dependency.

Independence is the ability to be self-reliant and self-directed in one's thinking and actions.

Never underestimate the value of developing a good memory for building rapport and maintaining good relationships.

Your memory has almost infinite potential, if you know how to make it serve you.

By far the most important skill within communication is listening, and the gold standard of listening is empathic listening...

There's a considerable difference between hearing what someone has said and understanding what someone has said. Listening is the most powerful communication tool you have at your disposal...

Ever had the experience when you simply wanted to be listened to, but the other person was too keen to get involved but didn't really want to listen?

There are degrees in the quality of how we listen. Our investment in listening (or lack thereof) usually comes across to our audience and to everyone else in the room, so it's worth being conscious of how well we tend to listen.

We listen to take in information, to learn more about what is going on around us and to help us improve the quality of the relationships with those we work alongside, lead or manage. But we do have to listen...

The trouble is that we don't‚ not listen‚ because we are mean people. It's because, like everyone else on the planet, this internal dialogue is going on in our heads....

Ever had the experience of trying to tell someone about something that you find difficult, only to be fobbed off with comments that usually preface the person starting to talk about their problems rather than yours?

Empathy is the ability to be attentive to and to understand the feelings of others; or put another way, to emotionally read people and respond appropriately...

For us to have any hope of connection and understanding of someone in business we must value their position and take the time to understand their needs...

Responsibility may not necessarily appear to be about emotional intelligence, but it is when it's about how you demonstrate taking responsibility.

The word, responsibility, is made up of two words, response and ability.

Responsibility is about taking conspicuous responsibility for what you say - without using language that appears hesitant - or distances you from the messages you are trying to convey.

Is there someone new at work you're finding hard to get to know? Here are some things you can do to help.

Good relationships allow you to trust, relax, enjoy and enhance your work, everyday. So, how much time and effort do you spend working on and building yours?

How good are your working relationships? With your colleagues, your boss, your clients?

We often underestimate the importance of relationships in furthering our careers and in helping the working day run smoothly...