Empathy - Thinking On Your Feet
Thinking On Your Feet Training Course
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1m 49s
Active listeners also use tools like empathy and validation. 'What you're describing sounds incredibly frustrating', will probably land better than, 'Don't worry about it, you've got nothing to be concerned about!' The latter response shows that you're pushing ahead to the solution, invalidating their concerns, and not really listening respectfully.
Up Next in Thinking On Your Feet Training Course
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Our old friend Malcolm Gladwell writes that, being able to act intelligently and instinctively at the moment is possible only after a long and rigorous course of education and experience. We agree, as does Nick Skillicorn. In this video, we recommend several of his short term ways to put your bra...
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Actions - Thinking On Your Feet
In this final video of the course we provide you with some ideas from Lorri Freifeld of the Dale Carnegie Institute. She suggests suggests there are ways to move from what she calls 'awkward and emotionally constrained' to 'automatic and inspired'.
