Live stream preview
Reading Body Language
Having Difficult Conversations Training Course
•
2m 5s
During a difficult conversation, watch for clues in the person's body language to understand how they're experiencing it.
Up Next in Having Difficult Conversations Training Course
-
Language & The Power of It
A very affective tool when having a difficult conversation is framing feedback in a particular language.
-
Closing - Having Difficult Conversati...
In concluding a difficult conversation, make sure the behavioural change is clear, and restate who's going to do what, and by when...
-
Actions - Having Difficult Conversations
When having a difficult conversation, if we get too logical too quickly, we run the risk of shutting people down.
