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Intention & Language
Having Difficult Conversations Training Course
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2m 36s
Difficult conversations are essentially about solving problems, it's useful to remember to encourage the other person to seek solutions.
Up Next in Having Difficult Conversations Training Course
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Introduction - Having Difficult Conve...
These videos about executing difficult conversations, offer tools, tips and techniques for effective management of this sometimes tricky task.
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Reading Body Language
During a difficult conversation, watch for clues in the person's body language to understand how they're experiencing it.
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Language & The Power of It
A very affective tool when having a difficult conversation is framing feedback in a particular language.
