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Beginnings
Having Difficult Conversations Training Course
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1m 57s
When beginning a difficult conversation, timing really is critical...
Up Next in Having Difficult Conversations Training Course
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Communicating Effective Body Language
When having a difficult conversation it's equally important to manage your own body language in order to help keep the discussion productive...
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Demonstrate Listening
Acknowledging you've heard the other person is key to building trust and ensures the other person knows you understand their position...
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Intention & Language
Difficult conversations are essentially about solving problems, it's useful to remember to encourage the other person to seek solutions.
