Question Your Thoughts
Conflict Resolution Training Course
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1m 56s
Are you a slave to your thoughts? Or do you have the power to control them? Get used to challenging your thoughts. Are they objectively true? Are there some you could fruitfully discard? Doing so will help you maintain a more objective mindset. And that's critical to successfully resolving a conflict.
Up Next in Conflict Resolution Training Course
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Determine Your Resolution Approach
Choosing the right style and approach for a difficult discussion will boost your chances of success. Think about your desired outcome and determine which of the following five styles would work best.
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Prepare To Be Derailed
Have you ever been surprised by the other party's counter argument when you're attempting to resolve a conflict? When caught out like this, your fight or flight mechanism reacts and your emotions take over.
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Active Listening
Active or empathic listening is another great way to build trust and show the other party that you're a partner working towards a common objective.
