PAUSE Method
Conflict Resolution Training Course
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2m 32s
We may react to a perceived attack by immediately defending ourselves, unfortunately, this reaction is highly unlikely to help resolve a conflict.
Up Next in Conflict Resolution Training Course
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Stick To The Facts
Sticking to the facts when resolving a conflict is vital to a successful outcome. It will help you use objective rather than subjective language. And it will stop you expressing opinions, emotions & feelings that might otherwise derail the conversation.
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Using A Neutral Party
If you're not sure you'll be able to maintain objectivity in the midst of a conflict resolution, using a neutral third party can help. A neutral party will provide an objective perspective, and will be able to focus the needs, desires, or concerns that underlay each sides position.
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Using Positive Language
What's the difference between saying 'You constantly undermine my authority in front of my team! I'de prefer it if you discussed these types of issues with me in private'. The first is an emotionally charged attack and the second is an assertive request that includes a potential solution.
