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Build & Maintain Rapport
Conflict Resolution Training Course
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2m 22s
It may sound simplistic, but the most effective way to keep both your own and the other party's emotions in check, is to maintain your relationship while you're resolving the conflict.
Up Next in Conflict Resolution Training Course
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Conflict Resolution, Not Opponent Des...
The last two videos focus on a couple of final things for you to remember before attempting to resolve a conflict.
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Identify The Needs
In order to influence effectively, you must first identify, then understand each other's real needs. A solution will only work if it addresses those needs, rather than denying them.
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Manage Your Body & Voice
Use positive body language and remember the power of your voice. It will help improve your status and confidence, and it's incredibly helpful when resolving conflicts.
