A great definition of Influencing is: To impel a person to some action, whilst keeping the relationship intact. This course is about how to set about doing that...

Rapport is the ability to enter someone else's world, to make them feel like you understand them, and have a strong common bond.

Reflecting is about being alert to what people are saying and how people are saying it. This video looks at the various ways of achieving it...

This video looks at various techniques that can be used to influence people towards an outcome you both want...

This video focusses on distinguishing between the things we can control in our lives and the things over which we have no control...

We are all 100 percent responsible for the outcomes in our lives. One way to get the outcomes we want is to think about the ways in which we react to events.

The assertive approach asks directly, clearly and confidently for what is or isn't wanted...

The bargaining approach trades concessions in order to reach a mutually acceptable conclusion, this video examines the pros and cons.

The emotional approach involves use of the leader's natural charm, charisma and enthusiasm...

The logical approach uses clear, unassailable arguments, supported by proof, this video looks at when it's appropriate, and the risks associated with using it.

The passive approach is when the day is won by being submissive and not overly influencing...

The pull approach is collaborative. This video looks at when it's appropriate, and the risks associated with using it...

The push approach is an autocratic one. This video looks at when it's appropriate, and the risks associated with using it...

The sales approach uses good old-fashioned salesmanship, and this video examines the pros and cons.

Here are some easy and practical things you can do to actively improve your influencing skills.