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Assertive & Aggressive Communication
Having Difficult Conversations Training Course
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1m 44s
Always work towards defusing conflict through assertive communication. Stand up for your point of view, whilst respecting the rights and beliefs of the other person....
Up Next in Having Difficult Conversations Training Course
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Beginnings
When beginning a difficult conversation, timing really is critical...
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Communicating Effective Body Language
When having a difficult conversation it's equally important to manage your own body language in order to help keep the discussion productive...
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Demonstrate Listening
Acknowledging you've heard the other person is key to building trust and ensures the other person knows you understand their position...
