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Assertive & Aggressive Communication
Having Difficult Conversations
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1m 44s
Always work towards defusing conflict through assertive communication. Stand up for your point of view, whilst respecting the rights and beliefs of the other person....
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Beginnings
When beginning a difficult conversation, timing really is critical...
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Communicating Effective Body Language
When having a difficult conversation it's equally important to manage your own body language in order to help keep the discussion productive...
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Demonstrate Listening
Acknowledging you've heard the other person is key to building trust and ensures the other person knows you understand their position...
