Having Difficult Conversations Training Course
Difficult conversations are inevitable, but they don’t have to be daunting. This course equips you with the skills to manage your emotions and communicate clearly, even in the most challenging situations. You’ll learn how to approach these interactions with confidence, ensuring that they lead to constructive and productive outcomes. By mastering the art of difficult conversations, you’ll be able to handle conflicts, give and receive feedback, and navigate sensitive topics with ease and professionalism.
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Acknowledging Emotions
Dealing with feelings in the workplace can be complicated and striking the right balance is what this video is about...
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Managing Emotions & Emotional Intelligence
In order to manage our emotions, we first need to acknowledge that they exist...
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Navigating Emotional Intelligence Through Self Awareness
Tools that have proven to be effective when managing our emotions in preparation for a difficult discussion, are self-awareness and the powerful question...
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Assertive & Aggressive Communication
Always work towards defusing conflict through assertive communication. Stand up for your point of view, whilst respecting the rights and beliefs of the other person....
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Beginnings
When beginning a difficult conversation, timing really is critical...
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Communicating Effective Body Language
When having a difficult conversation it's equally important to manage your own body language in order to help keep the discussion productive...
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Demonstrate Listening
Acknowledging you've heard the other person is key to building trust and ensures the other person knows you understand their position...
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Intention & Language
Difficult conversations are essentially about solving problems, it's useful to remember to encourage the other person to seek solutions.
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Introduction - Having Difficult Conversations
These videos about executing difficult conversations, offer tools, tips and techniques for effective management of this sometimes tricky task.
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Reading Body Language
During a difficult conversation, watch for clues in the person's body language to understand how they're experiencing it.
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Language & The Power of It
A very affective tool when having a difficult conversation is framing feedback in a particular language.
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Closing - Having Difficult Conversations
In concluding a difficult conversation, make sure the behavioural change is clear, and restate who's going to do what, and by when...
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Actions - Having Difficult Conversations
When having a difficult conversation, if we get too logical too quickly, we run the risk of shutting people down.
