Manage Your Body & Voice
Conflict Resolution Training Course
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2m 18s
Use positive body language and remember the power of your voice. It will help improve your status and confidence, and it's incredibly helpful when resolving conflicts.
Up Next in Conflict Resolution Training Course
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PAUSE Method
We may react to a perceived attack by immediately defending ourselves, unfortunately, this reaction is highly unlikely to help resolve a conflict.
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Stick To The Facts
Sticking to the facts when resolving a conflict is vital to a successful outcome. It will help you use objective rather than subjective language. And it will stop you expressing opinions, emotions & feelings that might otherwise derail the conversation.
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Using A Neutral Party
If you're not sure you'll be able to maintain objectivity in the midst of a conflict resolution, using a neutral third party can help. A neutral party will provide an objective perspective, and will be able to focus the needs, desires, or concerns that underlay each sides position.
