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Determine Your Resolution Approach
Conflict Resolution Training Course
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1m 40s
Choosing the right style and approach for a difficult discussion will boost your chances of success. Think about your desired outcome and determine which of the following five styles would work best.
Up Next in Conflict Resolution Training Course
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Prepare To Be Derailed
Have you ever been surprised by the other party's counter argument when you're attempting to resolve a conflict? When caught out like this, your fight or flight mechanism reacts and your emotions take over.
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Active Listening
Active or empathic listening is another great way to build trust and show the other party that you're a partner working towards a common objective.
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Build & Maintain Rapport
It may sound simplistic, but the most effective way to keep both your own and the other party's emotions in check, is to maintain your relationship while you're resolving the conflict.
