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Active Listening
Conflict Resolution
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2m 5s
Active or empathic listening is another great way to build trust and show the other party that you're a partner working towards a common objective.
Up Next in Conflict Resolution
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Build & Maintain Rapport
It may sound simplistic, but the most effective way to keep both your own and the other party's emotions in check, is to maintain your relationship while you're resolving the conflict.
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Conflict Resolution, Not Opponent Des...
The last two videos focus on a couple of final things for you to remember before attempting to resolve a conflict.
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Identify The Needs
In order to influence effectively, you must first identify, then understand each other's real needs. A solution will only work if it addresses those needs, rather than denying them.
