Here we look at four different types of behaviour - passive, assertive, aggressive and manipulative - with emphasis on the importance of assertive behaviour.

Here are some tips to help you build team spirit when the team is in multiple or distant locations.

Here are some tips on how to show the team you're accountable. By being accountable you will further build their trust.

Being able to see things from someone else's point of view can help you understand their situation better. It also shows you've really listened to them, thereby engendering trust.

The ability to be flexible in your communication style and behaviour will help you get the most out of your interactions...

The ability to control impulses and stay balanced will really help both you and the team.

We have to know how to listen, when to stop talking and when to take the focus off ourselves and put it onto the other person.

Questions are a great way to connect with your audience and can help you to get inside the mind of your reader.

Becoming self-aware is an important part of successful communication. This video explains what you need to become aware of to help you to communicate most effectively.

There are various mediums of communication available. Here are some tips around which medium is best to use for the different types of messages you may wish to convey.

You can choose the approach you use to best influence any given situation. Here's a reminder of the different approaches and the importance of being able to use a wide range of them.

This video discusses the notion of high and low context forms of communicating.

Here we examine one of the cultural dimensions: The power distance index and individuality.

Here we look at another of the cultural dimensions: Masculinity, uncertainty avoidance, and long-term orientation.

This video looks at the monochronic and polychronic concepts of time.

Here we take you through the cultural learning cycle: Recognising, researching, relating and reflecting.

We've given you a lot of information about how to communicate effectively with your virtual and global teams. There's a lot to take in, so in this video we give you some simple tasks to practise what you've learned.