The ability to be truly assertive begins with knowing what provokes illogical behaviours in your work and personal life - these are known as triggers.

Being assertive isn't who a person is, but what they do...

Being 'present' on a conference call sounds like an odd concept - but it's really important to understand how this can help you, and those you're communicating with, to get the best out of this form of communication.

When a presenter knows their audience, they have a better chance of speaking to its needs. This creates an environment of trust to more successfully assert your ideas, and benefit from theirs...

When faced with high pressure, overwhelming situations, and enormous challenges, it can be easy to slide from assertive behaviour into aggressive or passive aggressive behaviour.

It's not what you say, but what people hear.

In order to stay logical it's important to take the time to stop and gather your thoughts.

Our brains are hooked on winning and humans have a fundamental desire to always be right. This creates problems...

True assertiveness requires the exercise of emotional intelligence, so that all voices can be heard and respected, including yours...

In business it's important to be very clear about the outcomes we're trying to achieve, however, each of us can get stuck in the trap of pushing our needs, while neglecting other points of view...

When making contact with colleagues and clients, it's possible to improve your health by creating positive outcomes that allow for the obvious benefit of more win-win situations.

Crazy makers are individuals who use behaviours such as anger, shaming, bullying and other negative conduct to control the actions and reactions of others.

This video looks at some things you can do every day to strengthen your assertive skills.